Common questions. Clear answers.
Everything gym operators need to know – briefly explained.
Data protection & security
Is the facial recognition GDPR compliant?
Yes. Members explicitly consent when registering. Data is stored exclusively on the PC in your gym – no cloud. DPA and contracts were drawn up by the law firm Dr. Geisler, Dr. Franke · Rechtsanwälte Partnerschaft mbB.
What happens if the internet goes down or a device is defective?
GymID has failover protection: if the internet connection drops, a safety mechanism kicks in and your gym stays operational. If a device is defective without having been damaged, we provide a replacement. We’re happy to explain more in a personal conversation.
Technology & go-live
What do I need on site?
Power and a LAN connection (or Wi-Fi with WPA2) plus a controllable entrance, such as a powered outside door, a turnstile or a speedgate. If something is missing, we can supply suitable hardware.
How quickly can I start?
As soon as we have all your details, we ship the devices by post – including precise connection instructions. Our support is available Monday to Friday, 9 am to 5 pm.
Does GymID work for chains and outside Germany?
Yes. More than 20,000 members can be verified per location, recognition takes under a second, and we can connect any gym software with an open API. Together with our technology partner collective mind GmbH, we also operate internationally.
Contract & costs
How long is the contract?
You buy the GymID devices once – they are yours. Software, on-site PC, updates and support are covered by a monthly licence. We settle term, contract, DPA and data protection together with you before go-live.
Members & your gym
What about members who don’t want to use facial recognition?
Facial recognition is the recommended way, but the devices also read NFC and QR codes. So there’s a suitable option for every member.
How do I inform my members?
We provide posters and consent texts. Registration instructions also run directly on the device.
Can I brand the device for my gym?
Yes. The design on the device can carry your logo and colours. Member instructions run directly on the device – no app needed.
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